Redressal of Grievance

As an Individual Research Analyst, I believe that investor service is an essential part of building trust and sustaining long-term relationships. My aim is to ensure that every investor receives prompt, fair, and respectful service across all communication points. Since research services are provided directly to investors, resolving queries and complaints efficiently becomes extremely important.

1. How to Raise a Complaint

If you are not satisfied with my services and would like to lodge a complaint, you are encouraged to first reach out directly. All communication will be handled professionally, responsibly, and with a genuine intent to resolve the issue.

All complaints will be resolved on a best-effort basis within 7 business days from the date of receipt.

2. Evaluation of your Complaint

The first step is to understand the nature of your complaint and determine what can be done to resolve it. After completing our review or investigation, a full response will be provided.

3. Escalation to Principal Officer

If you are not satisfied with the response or handling of your complaint, you may write to Ravinder Sharma, Principal Officer at trade.verse2407@gmail.com with complete details.

4. Escalation to SEBI (After 21 days)

If your complaint is not resolved within a period of 21 days, you may refer your complaint to SEBI through the SCORES platform.

5. Filing a Complaint on SCORES / RAASB

• Website: https://scores.sebi.gov.in
• First review by designated body (RAASB)
• Second review by SEBI
• SEBI Helpline: 1800 22 7575 / 1800 266 7575

6. SMART ODR Platform

Investors may file complaints on the SMART ODR platform for online conciliation or arbitration.

Website: https://smartodr.in/login

7. Physical Filing of Complaints with SEBI